Tegic ("we," "our," or "us") operates tegic.ai. This Privacy Policy explains how we collect, use, and protect your information when you use Tegic.
Information We Collect
We collect information you provide directly, including your name, email address, company information, account and stakeholder intelligence, plans, notes, documents, feedback, and settings. When you connect a service, we also process the customer communications, calendar events, CRM records, and connection credentials needed to provide that integration. We process billing records, AI inputs and outputs, usage records, queued-job data, and limited security and reliability logs.
Google API Services — Limited Use Disclosure
Tegic's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
When you connect Gmail to Tegic, we access your Gmail data solely to provide and improve the features described below. Specifically:
Tegic reads email metadata and content from emails sent by contacts whose domains match accounts you have added to your Tegic workspace.
This data is used exclusively to identify relevant customer communications and suggest updates to your strategic account plans within Tegic.
- We do not use Gmail data to serve advertisements.
- We do not allow humans to read your Gmail data unless you have given us explicit permission to do so, it is necessary for security purposes, or we are required to do so by law.
- We do not sell Gmail data or use it for any purpose other than providing the Tegic service to you.
- We do not share Gmail data with third parties except as necessary to provide the Tegic service and as described in this policy.
- We store only the minimum Gmail data necessary to provide the service. Full email bodies are processed transiently; relevant extracted updates, action items, metadata, and AI-generated account intelligence may be stored until you remove them or delete your account.
You can revoke Tegic's access to your Gmail at any time by going to Settings → Integrations → Gmail → Disconnect, or by visiting your Google Account permissions at myaccount.google.com/permissions.
Google Calendar
When you connect Google Calendar to Tegic, we access calendar event data solely to detect upcoming meetings with accounts in your Tegic workspace and deliver pre-meeting account intelligence. The same Limited Use restrictions described above apply to Google Calendar data.
AI/ML Model Training Disclosure
Tegic does not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI or ML models. Gmail and Calendar data accessed through Google APIs is used only to provide the Tegic service to the individual user who granted access.
How We Use Your Information
We use information we collect to:
- Provide, operate, and improve Tegic
- Generate and update your strategic account plans
- Send you product updates and account-related notifications
- Respond to your support requests
Service Providers and Subprocessors
We use service providers to operate Tegic, including Supabase for authentication and database services, Stripe for billing, Sentry for error monitoring, Resend for transactional email, and OpenAI and Anthropic for AI processing. If you connect them, Google, Salesforce, HubSpot, and related providers process data under their own terms. These providers may process data in countries other than your own and retain limited records as required for security, fraud prevention, financial compliance, or service recovery.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain active customer data while your account is open and as needed to provide the service. You can export your data or start self-service deletion from Settings. Deletion removes customer-owned rows from active application storage, cancels an active subscription, attempts to revoke supported OAuth grants, removes local integration credentials, and deletes your sign-in identity. A workspace creator must remove other members before deleting a shared workspace. Content owned by a workspace created by someone else remains with that workspace when your membership is removed.
Some information is not removed immediately from every system. Encrypted backups age out through our service providers' backup-rotation schedules. Limited security, reliability, legal, tax, payment, and fraud-prevention records may be retained for their required periods. Provider-side copies are governed by the connected provider; the deletion receipt distinguishes local credential removal from remote OAuth revocation so you can act on any unsuccessful or unavailable revocation.
Your Rights
You can access and correct information in Tegic and use Settings to download a machine-readable export or delete your account. You may also contact hello@tegic.ai to exercise applicable access, correction, deletion, restriction, objection, or portability rights. We may need to verify your identity and may retain information where law requires it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the Tegic application.
Contact
For questions about this Privacy Policy or our data practices: